Dog Daycare and Boarding policies, procedures, & operations for managers

150 + pages

Pet resort policies, procedures, & operations for managers

• Organization structure and how to empower team members

• Team member job descriptions and examples of job postings.

• Hiring new team members and handling meetings, morale, reviews, attendance & discipline

• Scheduling, general payroll, and emergency procedures

• Effective communication with pet parents

• How to handle incident reports & incident report templates

• Communication reference sheet & best practices for effective communication

• Ruffin’ It Resort Tour Guide—use to develop your own tour guide

• TEMPLATES for training, performance appraisals, employee recognition awards, team member suggestion form, team member communication form, team member warning notice, exit interview form, request for time off, shift change request form, time punch adjustment form, variance sheet, hazard observation notification, team member accident form, and payroll action form.

• Word document- simply customize for your petcare resort

• Bonus: Includes Team Member & Leadership Expectations PowerPoint presentation, a great coaching tool