A guide for dog Daycare and Boarding : front desks and client services

100 + pages

Your front desk team are the ambassadors of your resort and can make or break your success. Train & grow your client services specialists quickly & easily

• Client services daily operations

• Client services communications

• Success in the client services role & relational marketing. Step by step to upsell and cross sell your clients to increase revenue. Get them comfortable in creating the best experience possible for your client.

• Reservations best practices

• TEMPLATES for pet enrollment packet, release and waiver of liability, client services communication log, dog incident report, customer relations report, daycare amenities list, tours sign-up sheet, tours sign-in sheet, hotel rates guide, additional services form, alternate check-out form, vaccination reminder card, daycare cancellation reminder, resort rental agreement, cash countdown log, client services cleaning tasks, daily opening tasks, daily closing tasks, 5 star client service checklist

• Word document- simply customize for your petcare resort

• Bonus: includes PowerPoint presentation highlighting relational marketing & upselling titled ‘How to Become a Top Dog Upgrades Expert’ - a great training tool